You must first scan a source and setup you job before starting encode

[Brennen]

Hello -

I just upgraded to the newest version and I am getting this error. "You must first scan a source and setup you job before starting encode" All I want to do is convert 1 file at a time. I really have no idea what to do now. I have an MKV file I am trying to make MP4. Like before I would just choose the file and then choose the destination and name. Utilizing the presets on the right side.

Please help on how to fix this.

THanks

[Smithcraft]

You've opened the source and it's telling you that it hasn't opened anything?

SC

[Brennen]

I am not sure but it sounds like that is possible. Here are my steps.

1. Click source - open the file (mkv)
2. Choose the destination file name (MP4)
3. Choose the preset on right "Apple TV 2"
4. Start


That is when I get the error message. That is all I have been doing for years until I hit the upgrade button yesterday.

Many thanks!

[mduell]

Step 1 to fix: POST THE REQUIRED ACTIVITY LOG

[waltz]

Hello, I have a same problem when I try to encode particular avi files.
I could successfully encode some other files, so I post the logs of both cases.
I am not sure what the "valid title" of the following logs mean.
Please help me!

Thank you.
---------------------------------------------------------
---------------------------------------------------------
The following log is FAILED one.
---------------------------------------------------------
HandBrake 0.10.0.6534 - 64bit Version
OS: Microsoft Windows NT 6.1.7601 Service Pack 1 - 64bit
CPU: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz
Ram: 8135 MB,
GPU Information:
AMD Radeon HD 7700 Series - 14.501.1003.0
AMD Radeon HD 7700 Series - 14.501.1003.0
Screen: 1920x1200
Temp Dir: C:\Users\Kiwi\AppData\Local\Temp\
Install Dir: C:\Program Files\Handbrake
Data Dir: C:\Users\Kiwi\AppData\Roaming\HandBrake\HandBrake\0.10.0.6534

-------------------------------------------
[13:06:22] CPU: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz
[13:06:22] - Intel microarchitecture Ivy Bridge
[13:06:22] - logical processor count: 8
[13:06:22] OpenCL device #1: Advanced Micro Devices, Inc. Capeverde
[13:06:22] - OpenCL version: 1.2 AMD-APP (1642.5)
[13:06:22] - driver version: 1642.5 (VM)
[13:06:22] - device type: GPU
[13:06:22] - supported: YES
[13:06:22] OpenCL device #2: Advanced Micro Devices, Inc. Capeverde
[13:06:22] - OpenCL version: 1.2 AMD-APP (1642.5)
[13:06:22] - driver version: 1642.5 (VM)
[13:06:22] - device type: GPU
[13:06:22] - supported: YES
[13:06:22] Intel Quick Sync Video support: no
[13:06:22] hb_scan: path=I:\REC\encoded\TEST\20150222-031831[000].avi, title_index=0
libbluray/bdnav/index_parse.c:162: indx_parse(): error opening I:\REC\encoded\TEST\20150222-031831[000].avi/BDMV/index.bdmv
libbluray/bdnav/index_parse.c:162: indx_parse(): error opening I:\REC\encoded\TEST\20150222-031831[000].avi/BDMV/BACKUP/index.bdmv
libbluray/bluray.c:2182: nav_get_title_list(I:\REC\encoded\TEST\20150222-031831[000].avi) failed
[13:06:22] bd: not a bd - trying as a stream/file instead
libdvdnav: Using dvdnav version 5.0.1
libdvdread: Encrypted DVD support unavailable.
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.IFO failed
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.BUP failed
libdvdread: Can't open file VIDEO_TS.IFO.
libdvdnav: vm: failed to read VIDEO_TS.IFO
[13:06:22] dvd: not a dvd - trying as a stream/file instead
Input #0, avi, from 'I:\REC\encoded\TEST\20150222-031831[000].avi':
Duration: 00:01:01.20, start: 0.000000, bitrate: 13558 kb/s
Stream #0.0: Video: AMV3 / 0x33564D41, 1920x1080, 5 fps, 5 tbn
Stream #0.1: Audio: pcm_s16le, 48000 Hz, 2 channels, s16, 1536 kb/s
[13:06:23] scan: decoding previews for title 1
No video decoder set!
[13:06:23] scan: decoding previews for title 1
[13:06:23] libhb: scan thread found 0 valid title(s)



------------------------------------------------------------------------------------------------------------------
---------------------------------------------------------
The following log is SUCCESSFUL one.
---------------------------------------------------------
HandBrake 0.10.0.6534 - 64bit Version
OS: Microsoft Windows NT 6.1.7601 Service Pack 1 - 64bit
CPU: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz
Ram: 8135 MB,
GPU Information:
AMD Radeon HD 7700 Series - 14.501.1003.0
AMD Radeon HD 7700 Series - 14.501.1003.0
Screen: 1920x1200
Temp Dir: C:\Users\Kiwi\AppData\Local\Temp\
Install Dir: C:\Program Files\Handbrake
Data Dir: C:\Users\Kiwi\AppData\Roaming\HandBrake\HandBrake\0.10.0.6534

-------------------------------------------
[13:13:38] CPU: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz
[13:13:38] - Intel microarchitecture Ivy Bridge
[13:13:38] - logical processor count: 8
[13:13:38] OpenCL device #1: Advanced Micro Devices, Inc. Capeverde
[13:13:38] - OpenCL version: 1.2 AMD-APP (1642.5)
[13:13:38] - driver version: 1642.5 (VM)
[13:13:38] - device type: GPU
[13:13:38] - supported: YES
[13:13:38] OpenCL device #2: Advanced Micro Devices, Inc. Capeverde
[13:13:38] - OpenCL version: 1.2 AMD-APP (1642.5)
[13:13:38] - driver version: 1642.5 (VM)
[13:13:38] - device type: GPU
[13:13:38] - supported: YES
[13:13:38] Intel Quick Sync Video support: no
[13:13:38] hb_scan: path=I:\REC\encoded\OTHER\fezpryk20120227-041140[000].mp4, title_index=0
libbluray/bdnav/index_parse.c:162: indx_parse(): error opening I:\REC\encoded\OTHER\fezpryk20120227-041140[000].mp4/BDMV/index.bdmv
libbluray/bdnav/index_parse.c:162: indx_parse(): error opening I:\REC\encoded\OTHER\fezpryk20120227-041140[000].mp4/BDMV/BACKUP/index.bdmv
libbluray/bluray.c:2182: nav_get_title_list(I:\REC\encoded\OTHER\fezpryk20120227-041140[000].mp4) failed
[13:13:38] bd: not a bd - trying as a stream/file instead
libdvdnav: Using dvdnav version 5.0.1
libdvdread: Encrypted DVD support unavailable.
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.IFO failed
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.BUP failed
libdvdread: Can't open file VIDEO_TS.IFO.
libdvdnav: vm: failed to read VIDEO_TS.IFO
[13:13:38] dvd: not a dvd - trying as a stream/file instead
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'I:\REC\encoded\OTHER\fezpryk20120227-041140[000].mp4':
Metadata:
major_brand : isom
minor_version : 1
compatible_brands: isomavc1
creation_time : 2012-02-27 05:31:57
Duration: 00:00:55.37, start: 0.000000, bitrate: 765 kb/s
Stream #0.0(und): Video: h264 (High), yuv420p, 960x480 [PAR 1:1 DAR 2:1], 667 kb/s, 24 fps, 96 tbn, 48 tbc (default)
Metadata:
creation_time : 2012-02-27 05:31:57
Stream #0.1(und): Audio: aac, 48000 Hz, stereo, fltp, 96 kb/s (default)
Metadata:
creation_time : 2012-02-27 05:31:57
[13:13:38] scan: decoding previews for title 1
[13:13:38] scan: audio 0x1: aac, rate=48000Hz, bitrate=96041 Unknown (AAC) (2.0 ch)
[13:13:38] scan: 10 previews, 960x480, 24.000 fps, autocrop = 0/0/0/0, aspect 2.00:1, PAR 1:1
[13:13:38] libhb: scan thread found 1 valid title(s)

[mduell]

HB (really libavcodec) doesn't support the AMV3 video codec in your first file.

[waltz]

I see.
I will try something else for those files.
Thank you!