Handbrake starting with a blank screen?

[raphytaffy]

I'm running Handbrake 0.9.9 (latest version as of this post) on Windows 7 64-bit and all I'm presented with when I run the program is this blank screen:

I've tried uninstalling and reinstalling with a reboot in between, but it results in the same blank screen when the program starts. Can anyone help me resolve this issue? Thanks.

[s55]

Try a nightly build. It's corrupted settings files that causes it.

[raphytaffy]

I've tried installing the nightly build with the same results. How can I completely delete Handbrake from my system after uninstalling it so that no settings file persists?

[s55]

hmm, that I wasn't expecting. Settings paths see: https://trac.handbrake.fr/wiki/FileLocations

[raphytaffy]

Very weird... I've uninstalled it and deleted the associated Handbrake files located in AppData\Roaming and AppData\Local. Still seeing the blank screen for some reason.

[s55]

hmm that doesn't make a lot of sense. My guess is something isn't getting loaded correctly. Worth a shot, but try re-installing .NET 4 incase it's a problem with one of those dlls

[raphytaffy]

I don't have .NET 4 installed at all, just .NET 4.5. Could this be why it's not loading properly?

[s55]

4.5 is an extension of 4, so you have 4 already. A reinstall won't hurt.

[raphytaffy]

Uninstalled .NET 4.5 and Handbrake, rebooted, then reinstalled them both (.NET 4.5 first). Still a no go. This is really weird. Has no one else encountered this issue? I wonder what the problem with is my setup.

[david3]

I'm also having this problem on one of my systems. On my main system, it's fine, but on my laptop I get a blank screen. Both are Windows 7 64 bit, with the latest nightly.

HandBrake-svn5823_i686-Win_GUI.exe

I deleted the preferences as outlined here:

https://trac.handbrake.fr/wiki/FileLocations

But it didn't help.

[raphytaffy]

Oddly enough, I have the same setup issue. Works fine on my desktop, but I get a blank screen on my laptop. Very weird bug as both are running Windows 7 64-bit and have nearly identical specs and setup.

[david3]

One thing that is different between my two systems, is that on my main system (where it works) I've got both Client & Full versions of .NET 4.0, and on the laptop (where it doesn't work) it just has the Client version of .NET 4.0. Not sure if that makes any difference.

Another thing -- this other thread mentions it might be an OpenCL issue:

viewtopic.php?f=11&t=28485

My main system has an AMD Radeon HD 6450 graphics card and my laptop has an Nvidia GeForce 7150M graphics interface (don't think it supports OpenCL).